PropVault

Delete your account

Updated 31 July 2026 · Applies to the PropVault app on iOS and Android

You can delete your PropVault account at any time, and you do not need anyone's permission to do it. This page explains both ways to do that and exactly what is removed.

Option 1. Delete it yourself, inside the app

This is the fastest route and takes effect immediately.

  1. Open PropVault and sign in.
  2. Go to the Portfolio tab, then tap the gear icon in the top right. (On the Agent tab, the same gear opens Settings.)
  3. Scroll to Account.
  4. Tap Delete account, then confirm.

Your account and data are removed straight away, and you are signed out.

Option 2. Ask us to delete it

If you cannot sign in, or you no longer have the app installed, email us and we will delete the account for you.

Email: n.khattar@psidubai.com

Please send the request from the email address on the account, or include the mobile number it was created with, so we can confirm the request is genuinely yours. We will not action a deletion request we cannot verify, because doing so would let someone else delete your records.

We action verified requests within 7 days and confirm by email once it is done.

What gets deleted

Deleting your account permanently removes:

DataWhat happens
Your loginDeleted. The email address and mobile number can no longer sign in.
Your portfolioDeleted. Holdings, valuations, payment plans, the cash-flow ledger, written notes and next moves.
Documents you were sentDeleted from storage, including title deeds and contracts held for your account.
NotificationsDeleted, along with the record of what was sent to you.
Device registrationsDeleted. Your devices stop receiving any push notifications.

This cannot be undone. There is no recovery window and no archived copy to restore from. If you later want a portfolio again, a new account has to be built from scratch.

What stays on your own device

Documents you added yourself to the Vault are stored only on your phone. They are never uploaded to us, so there is nothing for us to delete.

They are removed when you uninstall the app, or you can delete them individually in the Vault beforehand.

What we may keep, and for how long

If you contacted us through the app's enquiry form, or by email, WhatsApp or phone, those messages are business correspondence and are not part of your app account. They are kept separately.

Where a property transaction took place, UAE law and the regulations that apply to licensed real estate brokerage require records of that transaction to be retained. Those records are kept for the period the law requires and are not deleted by this process.

Nothing retained is used to rebuild your portfolio or to sign you back in.