PropVault is supported directly by Nibal Khattar, property consultant at Property Shop Investment, Dubai and Abu Dhabi, United Arab Emirates.
Email: n.khattar@psidubai.com
We aim to reply within two business days. To get a faster answer, please include:
How do I get an account?
PropVault is invite only. There is no public sign-up. Nibal creates an account for each client and sends you the sign-in details. If you are a client and do not have access yet, email us.
I cannot sign in.
Sign in with the email address and password linked to your account. If phone sign-in is enabled for you, you will also receive a one-time code by SMS. If you have forgotten your password or the code does not arrive, email us and we will send a reset to the email address on your account.
Why are my figures blurred?
That is the privacy veil. Monetary figures are hidden by default so that nothing sensitive is readable over your shoulder. Tap to reveal them. The home-screen widget redacts values as well, so figures cannot be read from the Lock Screen.
Do I have to use Face ID?
No. The biometric lock (Face ID or Touch ID on iPhone, fingerprint or face unlock on Android) is optional and can be switched on or off in Settings. It unlocks the app on your device only. Your biometric data is handled entirely by the operating system, never leaves your phone, and is never sent to us.
Are my documents safe?
Documents you add to the in-app vault are stored only on your own phone, in storage no other app can read, and are never uploaded to us. Documents Nibal sends you are held in private storage and encrypted in transit and at rest, where only you and Nibal can retrieve them. On iPhone, if you scan a document with the in-app scanner, the scanning happens on your device and only the finished file you choose to save is kept. Full detail is in the Privacy Policy.
A figure in my portfolio looks wrong.
Your portfolio is maintained by Nibal as part of the advisory relationship, so figures are corrected at the source rather than edited in the app. Email us with the property and the figure and it will be updated.
I am not receiving notifications.
Check your device's system settings for PropVault and make sure notifications are allowed. (Push notifications are currently available on iOS only.) Notifications are optional and you can turn them off at any time in the same place.
In the app. Open Settings › Delete account. You will be asked to confirm. This permanently deletes your account and the data associated with it, including your portfolio records and the documents in your vault.
By email. If you no longer have the app installed, email n.khattar@psidubai.com from the address on your account and ask us to delete it. We will confirm once it is done.
Deletion cannot be undone. If you would like a copy of anything first, ask before you delete.
For bugs, billing questions, data-protection requests or anything security related, email n.khattar@psidubai.com. Your rights over your personal data, and how to exercise them, are set out in the Privacy Policy.